Getting Help by Chat from SMS Support

Table of Contents

1. Overview
2. Process
   • Directly via T.M.A.S.
   • Through help.storetraffic.com
   • By E-Mail
3. Opening Hours

Overview

The article is to help customer reach our support team over chat. 

Process

SMS customers love our chat feature, which can be accessed directly from T.M.A.S. or through help.storetraffic.com 

Directly via T.M.A.S.

1. At the bottom-right corner in the T.M.A.S. application, click on the Chat icon.

2. In the pop out, input the required information and click on Start Chat.

Through help.storetraffic.com

1. In a browser type or copy the following URL: help.storetraffic.com
2. In the bottom right corner, left-click on the Chat icon.
   
3. In the pop out, input the required information and click on Start Chat.

By E-Mail

• The next best way to have a quick support-related response is to email techsupport@storetraffic.com
• Your request will be sent to our ticketing system, reach our entire team team, and get treated by our first available technician.

Opening Hours

Our technicians are available weekdays 8am-6pm EST and typically reply under 1 minute, for instantaneous progress!