Overview

The 3DScope II traffic counter uses port 443 (HTTPS) to communicate its traffic to the SMS T.M.A.S. Hosted SaaS software platform on a SOAP protocol.  

• Every 15 minutes once a device is recognized as assigned it will report its last 15 minutes of counts.  The approximate size of the communication is (15kb)
• If Ever the device is without internet access, the count notifications are stored within it's internal memory buffer and transmitted once the internet access has been restored.

Required Network Router/Firewall rules

Troubleshooting

Verify that the traffic counter is powered and connected to the network at the PoE Injector or PoE Switch  Verify that the traffic counter is programmed with the following PUSH information and checked off as enabled. The 2 arrows next to the SOAP logo should be green.

Verify that the traffic counter has a valid gateway and the IP address assigned has internet access. Verify that the traffic counter is programmed with valid DNS server addresses. (Default Google DNS 8.8.8.8 and 8.8.4.4)

• Reboot Device by Service Tools if any information such as the gateway or DNS IP addresses were changed.

FAQ

Q: What if the SOAP settings above are all correctly populated, but the 2 arrows next to the SOAP logo are not green (i.e. red or yellow)?
A: You would need to investigate a potential firewall or DNS issue that can be preventing your 3D Camera from communicating externally.