Can I transfer a PEARL or 3D Scope II device to a new account?
Learn how to transfer your PEARL or 3D Scope II deviTransfer a PEARL or 3D Scope II device to a new account and learn how to keep its historical traffic data.ce to a new account
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Not directly. A PEARL or 3D Scope II people counter is locked to the account it was first registered to. How you move it depends on your plan:
- T.M.A.S. subscribers: StoreTraffic Support moves the device for you, and its historical traffic data stays with it.
- Free StoreTraffic app users: you remove the device from the old account and add it to the new one. Removing the device permanently deletes its historical data.
To keep your data through a transfer, the move must be done by Support, which is available with a T.M.A.S. subscription.
What happens to my historical data when I transfer a device?
| T.M.A.S. subscribers | Free StoreTraffic app users | |
|---|---|---|
| Who moves the device | StoreTraffic Support | You |
| Historical data | Stays with the device | Permanently deleted |
| Counts in the new account start | History carries over | From the time of setup |
If you're on the free app and need to keep your traffic history, upgrade to T.M.A.S. before transferring the device. Then contact Support instead of removing the device yourself.
Why devices can't be moved directly: the account lock prevents unauthorized use across businesses, protects the accuracy of historical data, and keeps every device under a managed account.
How do I transfer a device with T.M.A.S.?
Don't remove the device yourself. Click the Chat icon in the bottom-right corner of the screen and ask StoreTraffic Support to move the device to the new account. Support handles the transfer, and the device's historical data stays with it.
How do I transfer a device with the free StoreTraffic app?
This deletes the device's historical data. The new account only records traffic from the time you add the device.
- Log in to the StoreTraffic app with the original account the device is registered to.
- Delete the device from its location.
- Log out, then log in with the new account.
- Add the device again: add a PEARL device or set up a 3D Scope II device.
If you try to add a PEARL device without removing it from the original account first, you'll see the error "Movement of a Device Within a Customer's Chain Is Not Supported at This Time."
Can I move a device between locations in the same account?
Yes. The transfer restriction only applies when moving a device to a different account.
What if I can't access the original account?
Ask the owner of the original account to remove the device. If they can't be reached or no longer have access, contact StoreTraffic Support.